Payvanta · Merchant Onboarding · Usability
Session Report
16:09Total time
18 / 18Steps completed
11Validation errors
JuristicPath taken
Step-by-step timeline
Zone 1 — Lead Capture
1Lead capture1:22
2Phone OTP0:11
3Email OTP0:10
Zone 2 — Commitment
4Terms of service0:14
5Account type0:05
6Privacy consents0:17
Zone 3 — Business
7Business profile4:2511 errors
8Sales & uploads1:21
9Service type0:23
10Refund policy0:07
Zone 4 — Compliance
11Business docs1:46
12Company info1:52
13Directors0:49
Zone 5 — Financial
14Bank account1:34
Zone 6 — eKYC
15Biometric consent0:06
16ID card scan0:48
17OCR review0:09
18Liveness check0:30
Friction detail — Step 7
Participant selected Facebook + LINE as sales channels. Facebook was resolved after one retry. LINE required eight more attempts before the participant gave up and unchecked LINE to proceed. The form continued blocking silently after LINE was unchecked: the invalid URL was still held in memory and kept failing validation with no visible feedback, making the Next button appear broken.
Time
Field
Error
T+0:57Facebook linkRequired
T+0:57LINE linkRequired
T+1:36Facebook linkURL format
T+1:36LINE linkURL format
—Facebook link resolvedResolved
T+2:15LINE linkURL format
T+2:27LINE linkURL format
T+2:54LINE linkURL format
T+3:20LINE linkURL format
T+3:22LINE linkURL format
T+4:04LINE linkURL format
T+4:06LINE linkURL format
T+4:25LINE unchecked — step submittedResolved
Submitted data — sensitive fields masked
| Zone 1 — Lead Capture | |
| Name (TH) | จ****** ศ*************** |
| Name (EN) | J****** S*************** |
| Phone | 082-XXX-XXXX |
| i*****@gmail.com | |
| Zone 2 — Commitment | |
| Account type | Juristic (Company) |
| Privacy consents | Analytics: accept · Marketing: accept · Partner sharing: accept |
| Zone 3 — Business | |
| Shop name | หอพักปรารถนาดี |
| Statement name | HOPHAKPRARTHN |
| Category (MCC) | Property Sales Agents |
| Sales channel | Social commerce (Facebook) LINE removed after 8 failed attempts |
| Monthly volume | Under 50,000 THB · Under 50 orders · Avg under 200 THB |
| Uploads | Shop photo, goods photo, logo |
| Service type | Payment Link |
| Refund policy | No |
| Zone 4 — Compliance (Juristic) | |
| Company (TH) | บริษัท บ้านสวยดีคอร์ จำกัด |
| Company (EN) | Baan Suay Decor Co., Ltd. |
| Type | Co., Ltd. |
| Reg. number | 010556-XXXXXXX |
| VAT registered | Yes |
| Applicant is director | Yes |
| Income source | Rental income |
| Monthly income est. | 50,000–100,000 THB |
| Documents uploaded | Company cert, Bor Jor 5, Por Por 20, additional license |
| Directors | 5 directors entered (IDs masked) |
| Zone 5 — Financial | |
| Bank | KBank (Kasikorn) |
| Account type | Savings |
| Account number | XXXXXX-2012 |
| Zone 6 — eKYC | |
| ID card scan | Pass |
| OCR name extracted | สมชาย ศรีสุข / Somchai Srisuk Sample document |
| Liveness check | Pass |
Attachments uploaded
Zone 3 — Business (Step 8)
Shop photoshopfront_01.jpg
Goods photoshopgoods_02.jpg
Shop logoshoplogo_02.png
Zone 4 — Compliance (Step 11)
Company certdbd_doc.png
Bor Jor 5bororjor.png
Por Por 20porpor20.png
Additional licenseother_approval_doc.jpg
Zone 5 — Financial (Step 14)
Bank book (KBank)03_kbank.png
Zone 6 — eKYC (Steps 16–18)
ID card scanvia eKYC — pass
Liveness checkvia eKYC — pass